Support

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Here For You 7 Days a Week

Contact the WTC Technical Support Department at:
613-507-9000 or 1-844-507-9000
Email: support@wtccommunications.ca

Contact Business Support at:
613-507-9222 or 1-844-507-9222
Email: bss@wtccommunications.ca

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KNOWLEDGEBASE
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Find the answers to your technical questions in our Knowledgebase.

Learn more about:

How to troubleshoot common problems

Keeping your children safe on the internet

Other Frequently Asked Questions


FORMS, MANUALS & GUIDES

Find downloadable content like:

Product Guides

Service Applications

Technical Manuals

and Administrative Documents


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SPEED TEST
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A speedtest measures the speed between your device and a test server, using your device's internet connection.


Speedtests measure your real-time network connection, so tests taken within a few minutes of each other might vary slightly. This is why we suggest you take the average of 3 tests for the most accuracy.


Setting up WTC Email on Phone or Tablet

Use these settings to set up your WTC email account on your iPhone, iPad, Blackberry or other mobile device:

 

Incoming Mail Server (IMAP): imap.kingston.net

Port: 143 (default)

SSL: No

 

Incoming Mail Server (POP3): pop3.kingston.net

Port: 110

SSL: No

 

Outgoing Mail Server (SMTP): smtp.kingston.net

Port: 587

SSL: No

 

Authentication: Yes. Clear Text.

 

Email address: Your full email address, such as johnsmith@kingston.net

Email username: johnsmith(First part of the email address)

Password: Your password, selected when the email account was created.