Posted: July 28th 2026
Location: Westport
Customer Contact: Yes
Type: Permanent Full-Time
Please send resume to kim.dickson@wtccommunications.ca to apply.
Position Summary
WTC Communications is looking for a qualified candidate to fill a position in our Customer Service department. This position is for a full-time employee who will greet customers in person, on the telephone, and by email. Candidates must have excellent communications skills, as this position is the primary point of contact with our customers.
Essential duties and responsibilities:
- Building relationships with current clients.
- Soliciting sales of new or additional services.
- Handling all customers in a professional and courteous manner.
- Using available resources to provide accurate product information, including features, and advantages/benefits
- Receiving and processing requests and orders via e-mail, fax, or phone.
- Resolving customer complaints and issues
- Working closely with associates, keeping a positive attitude at all times.
Experience working with:
- Personal computers in a Windows environment
- Word processing software
- Email and internet
- General office equipment
Other skills which are valued, but not required:
- Knowledge of internet connectivity services
- Knowledge of telephone communication services
- Knowledge of television services
Our environment:
We're a culture-focused, local company, and work hard to create an environment of support and positivity.
We're not a revolving door of employees, many of our team members have been with us for over 10+ years because they enjoy what they do and have the space to grow.