This service allows the subscriber to return the most recent incoming call, or to hear the last incoming caller’s number and then optionally return the call.
The service operates in one of two ways.
- One-stage activation: The subscriber dials an access code that immediately returns the call without playing the last calling number first.
- Two-stage activation: The subscriber dials an access code that plays the last calling number, and provides the option of returning the call.
If the call to the last calling number fails because the called party’s line is busy, a recall is made automatically as soon as the line becomes idle. If the last caller’s line does not become idle within the set timeout period, or if it does become idle but call setup fails for another reason (for example if the subscriber’s line becomes busy again before the call can be set up), the attempt is abandoned. Dialing the access code again will reactivate the service and reset the timeout period, and another access code can be used to cancel all outstanding recall requests.
You can still make and receive calls while waiting for the Call Return signal. If you have more than one request active at a time, Call Return service will signal you as the called parties become available. You will not know the number of the call being returned unless you subscribe to Call Display service.
When Using Three-Way Calling service, you cannot use the Call Return - Busy feature. Calls cannot be returned when placed from phones with Call Blocking features, from certain pay phones, business lines, some cellular phones or long distance connections, or through the operator.
Code | Function |
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*66 | Automatic Callback - last outgoing call |
*86 | Automatic Callback - cancel all attempts |
*69 | Automatic Recall - one-stage activation |
*69 and 1 | Automatic Recall - two-stage activation |
*89 | Automatic Recall - cancel all attempts |